Company Terms of Use

1. PARTIES, SCOPE AND ACCEPTANCE

1.1These Company Terms of Use govern the relationship between Jerome Goerke, trading as greentech.training, Kolonnenstraße 8, 10827 Berlin, Germany, and the Company using or purchasing the Services. References to greentech.training identify the service provider acting under that trading name. The Company is the person or organisation identified in the Company Account.

1.2These Terms apply to the Company’s use of the Website and Company Account, publication of Company Content and Opportunities, access to the Candidate Pool, recruitment Services and Company-Training Services. They also govern the Company’s purchase of Company-Sponsored Enrolments and use of a White-Label Academy. The availability and extent of each Service depend on the Service Level or purchase selected by the Company.

1.3The Services governed by these Terms are offered to businesses, self-employed professionals, public bodies and other organisations acting for their commercial, professional or organisational purposes. They are not offered under these Terms to individuals purchasing Services primarily for personal use. An individual’s enrolment as a Learner is governed by the applicable learner terms.

1.4The person accepting these Terms on behalf of the Company represents that they have authority to bind the Company and to activate the Services selected through its Company Account. Acceptance is given on behalf of the identified Company and does not automatically bind its parent company, subsidiaries, clients or other organisations.

1.5By completing registration and accepting these Terms, the Company submits an offer to establish a Company Account under these Terms. greentech.training accepts that offer when it confirms acceptance electronically or activates the Company Account, whichever occurs first. An automated acknowledgement of receipt does not constitute acceptance unless it expressly confirms that the registration has been accepted or the account activated.

1.6Where the Company subsequently orders a paid Service, it submits a binding order by completing the applicable online purchase process. greentech.training accepts the order when it electronically confirms acceptance, activates the purchased Service or begins providing it, whichever occurs first. The Company’s existing acceptance of these Terms continues to govern that purchase unless revised Terms are validly agreed.

1.7The description, price, billing interval, access period, usage limits and other transaction-specific conditions displayed and selected during the relevant purchase process form part of the agreement for that Service. A general description of available functions does not entitle the Company to functions excluded from its selected Service Level. Recruitment Fees arising from an Introduction are governed by Section 7, including the pricing applicable to that Introduction.

1.8These Terms and any provisions expressly incorporated by reference must be made accessible before acceptance. The Company must be able to retrieve and save the applicable Terms when the agreement is concluded. Publication of a later version on the Website does not, by itself, replace the version accepted by the Company.

1.9Mandatory law and the priority expressly granted to the Standard Contractual Clauses in Section 6 remain unaffected. Subject to those requirements, any legally effective individual agreement takes precedence over these Terms. Transaction-specific conditions accepted under Clause 1.7 prevail over general provisions only to the extent of a direct conflict concerning the relevant Service. A Service description does not otherwise displace obligations imposed by these Terms.

1.10The Company’s own purchasing conditions, supplier policies or other standard terms do not form part of the agreement merely because they appear in an order, purchase-order reference, payment document or communication. Their application requires express agreement by greentech.training. Providing a Service or accepting payment does not, by itself, constitute acceptance of those conditions.

1.11Company-Training Services may involve enrolment in a Public Course through the Website or access to a White-Label Academy through its designated entry route. Learning activities are delivered through the LMS. The Company’s purchase governs its entitlement to the selected training Service; each Learner’s participation and individual access remain subject to the applicable learner terms. Payment or sponsorship by the Company does not, by itself, confer access to the Learner’s personal account or learning records beyond the access lawfully included in the selected Service.

1.12These Terms regulate the Company’s relationship with greentech.training. They do not themselves create an employment or other Engagement between the Company and a Candidate, or make greentech.training a party to that Engagement. A Candidate’s participation in the Candidate Pool does not constitute acceptance of an Opportunity or an undertaking to enter into an Engagement.

1.13Acceptance, order confirmations, invoices and contractual notices may be communicated electronically through the Website, the Company Account or the relevant contact email address, except where mandatory law requires another form. No provision of this Section overrides a specific notice requirement elsewhere in these Terms.

2. DEFINITIONS

2.1“Account Holder” means the individual registered to access and administer the Company Account on the Company’s behalf.

2.2“Candidate” means a Learner who has expressly opted into the Candidate Pool and authorised specified information to be visible to Companies for recruitment purposes.

2.3“Candidate Information” means information concerning a Candidate made available to the Company through the Candidate Pool or related recruitment communications. It includes the professional profile, qualifications, learning records, assessment results, performance metrics, availability and contact information made available within the Candidate’s authorised visibility settings, together with information subsequently supplied during the recruitment process.

2.4“Candidate Pool” means the recruitment service through which Companies may discover and contact Candidates and view Candidate Information. It comprises the profiles of Learners who have opted into recruitment visibility, rather than the general population of Learners using the LMS.

2.5“Company Account” means the account registered to the Company through which its Account Holder manages the Company’s profile, Opportunities, selected Services, purchases and recruitment activities.

2.6“Company Content” means material supplied or submitted by the Company in connection with the Services, including its profile, Opportunities, communications, branding, documents, videos, training materials, assessments and instructions.

2.7“Company-Sponsored Enrolment” means an enrolment in a Public Course purchased or funded by the Company for an employee or another individual designated by the Company.

2.8“Company-Training Service” means a Service through which the Company purchases Company-Sponsored Enrolments or obtains the establishment, configuration or operation of a White-Label Academy, together with any training development or support included in the selected Service.

2.9“Course” means a structured learning programme delivered through the LMS, comprising the learning materials, activities, assessments and completion requirements specified for that programme.

2.10“Digital Twin” means an interactive digital representation of a product, system, process, professional role or individual made available through the LMS for learning, demonstration, simulation or assessment.

2.11“Engagement” means an arrangement under which a Candidate is employed or personally performs work or services, whether directly or through an intermediary or an entity through which the Candidate supplies those services. It includes permanent or fixed-term employment, freelance or consultancy work, temporary work, project assignments, internships, apprenticeships, traineeships and appointments as a director, officer or working partner.

2.12“Introduction” means the identification or presentation of a Candidate to the Company through the Candidate Pool or another recruitment Service provided by greentech.training, including profile discovery, a recommendation, an application or facilitated contact. The circumstances in which an Introduction gives rise to a Recruitment Fee are governed by Section 7.

2.13“Learner” means an individual enrolled in a Course and provided with access to the LMS, whether through an individual booking, a Company-Sponsored Enrolment or a White-Label Academy.

2.14“LMS” means the learning management system operated by greentech.training through which Learners access Courses, learning materials, assessments, progress records, certificates and associated digital learning tools.

2.15“Opportunity” means a genuine vacancy, assignment or other proposed Engagement published or communicated by the Company through the Services.

2.16“Public Course” means a Course offered for booking through the publicly accessible Website and delivered through the LMS, including where enrolment is purchased by a Company for its staff.

2.17“Recruitment Fee” means the flat fee payable by the Company when an Introduction results in an Engagement under Section 7, at the price applicable to that Introduction.

2.18“Service” means a Company-facing function or activity provided by greentech.training under these Terms, including Company profile publication, Opportunity publication, Candidate Pool access, recruitment support and Company-Training Services.

2.19“Service Level” means the free or paid package selected by the Company, specifying the included functions, access rights and usage allowances.

2.20“Subscription” means a recurring paid arrangement providing access to a specified Service or Service Level for successive billing periods according to the conditions accepted at purchase.

2.21“Verified Information” means an item of Candidate Information expressly identified by greentech.training as having been checked or validated through a stated verification process. The designation relates to the particular item and the scope of that process.

2.22“Website” means the publicly accessible website at greentech.training through which Courses and Services are presented, Public Courses may be booked and Company profiles and Opportunities may be published.

2.23“White-Label Academy” means a restricted, Company-branded learning environment provided through the LMS for individuals designated by the Company, accessed through a dedicated entry route rather than public course booking through the Website.

3. COMPANY ACCOUNT AND ACCESS

3.1The Company Account is the administrative account through which the Company manages its participation in the Services. Each Company may maintain one Company Account, assigned to one Account Holder at a time. The account remains associated with the Company when the Account Holder changes.

3.2The Company must provide complete and accurate information in the standard registration fields and keep that information current. The registered details must identify the Company using the Services, rather than another organisation whose name, address or credentials it is not entitled to use. Changes to the Company’s name, address, contact details or billing information must be reflected in the Company Account without undue delay.

3.3greentech.training may check the registration information against publicly available business records and use the standard account-verification functions to confirm control of the registered contact address. Account activation does not constitute certification of the Company’s identity, financial standing or suitability as an employer.

3.4Only the registered Account Holder may sign in to and administer the Company Account. The Company must not share login credentials between individuals or permit a parent company, subsidiary, client or other organisation to use the account. Permitted sharing of recruitment information under Section 6 does not confer a right to sign in to the Company Account.

3.5The Company is responsible for selecting an Account Holder with appropriate authority and for ensuring that the Account Holder follows these Terms when acting on its behalf. Actions undertaken within that authority through the Company Account are actions of the Company. Use of valid credentials does not, by itself, conclusively establish that an action was authorised.

3.6The Company must replace the Account Holder through the account-management or recovery functions provided by greentech.training, rather than by transferring the existing individual’s credentials. When the Account Holder leaves the Company or otherwise loses authority, the Company must promptly end that individual’s access and secure the account. A change of Account Holder does not cancel the Company’s subscriptions, orders or existing obligations.

3.7The Company must protect account credentials, authentication codes and recovery methods against unauthorised use. It must ensure that the registered email address remains accessible to the authorised Account Holder and is protected against compromise. Authentication requirements implemented within the Service must not be bypassed.

3.8Where the Company becomes aware of suspected unauthorised access, it must promptly use the available password-reset, session-revocation or recovery functions and notify greentech.training through the support channel provided on the Website. greentech.training may temporarily restrict affected access while the account is secured. Responsibility for a resulting personal-data breach is governed by Section 6.

3.9The Company must not sell, rent, sublicense or transfer the Company Account to another person or organisation. Updating account details must not be used to substitute a different business as the contracting party. A change in ownership of the Company does not itself transfer the account where the registered legal entity remains the same.

3.10The Company must not create or use additional accounts to obtain repeated introductory allowances, exceed Service Level limits, avoid payment obligations or circumvent an access restriction. Account closure or replacement does not extinguish obligations already incurred.

3.11The Company Account is distinct from an individual Learner’s access to the LMS. Any administrative access to a White-Label Academy is limited to the functions included in the selected Company-Training Service and does not permit the Account Holder to sign in as a Learner.

4. COMPANY PROFILES AND OPPORTUNITIES

4.1The Company may publish a Company profile and submit Opportunities through the functions included in its selected Service Level. Company profiles and Opportunities are published on the Website and are distinct from private account information and content within a White-Label Academy.

4.2The Company profile must accurately describe the Company’s business and activities. Names, logos, images and statements used in the profile must not misrepresent the Company’s identity, ownership, partnerships, qualifications or environmental credentials.

4.3Each Opportunity must concern a genuine recruitment requirement that the Company is authorised to advertise. The Company must not publish a fictitious vacancy, an advertisement for an unavailable position or an advertisement whose primary purpose is collecting personal information rather than recruitment.

4.4The Company must submit Opportunities through the standard posting functions and complete the required fields. The description must clearly identify the role, employing or engaging organisation, work location or remote-working arrangement, principal responsibilities and relevant requirements. Conditions that remain undecided must not be presented as confirmed.

4.5These Terms do not generally require an Opportunity to state remuneration or a fixed contract duration. The Company remains responsible for including any information that the law applicable to the advertisement requires and for complying with applicable employment, advertising and non-discrimination rules.

4.6Opportunities must have a clear connection to water, food or energy systems, the relationships between those systems, or the green transition. Relevant work may include technical, operational, research, educational, commercial or administrative roles where their responsibilities or organisational context demonstrate that connection.

4.7greentech.training determines editorial suitability by considering the actual responsibilities and context of the Opportunity. General references to sustainability do not establish relevance on their own. For example, a casino croupier, a luxury-fashion sales assistant or a nightclub cocktail bartender role with no responsibilities connected to resource management or the green transition falls outside the intended scope of the Website.

4.8greentech.training endeavours to review each Opportunity and may review it before publication, while it is published or following a subsequent amendment or report. Submission does not guarantee immediate publication. Where an Opportunity is reviewed before publication, its posting period begins when it first becomes publicly visible.

4.9greentech.training may reject, restrict or remove an Opportunity where it lacks the connection required by Clauses 4.6–4.7, contains materially misleading or unlawful content, concerns an unavailable position or otherwise breaches these Terms. These grounds apply equally to initial submissions, amendments and renewals. Previous publication does not prevent a later decision based on those grounds.

4.10Where an Opportunity is removed after publication, greentech.training will endeavour to notify the Company through the Company Account or its registered email address. Where applicable law requires a statement of reasons or information about available redress, greentech.training will provide that information within the required period. Editorial decisions remain subject to those statutory rights.

4.11A free Opportunity remains published for 30 consecutive days from its initial publication or latest renewal, unless withdrawn or removed earlier. At the end of that period, it is automatically withdrawn unless the Company has renewed it or enabled automatic renewal.

4.12Where the Company enables automatic renewal, the free Opportunity renews for successive 30-day periods until automatic renewal is disabled or the Opportunity is withdrawn or removed. Disabling automatic renewal prevents the next renewal but does not itself withdraw the current advertisement. The Company must withdraw it separately if the recruitment requirement has ended.

4.13A paid Opportunity or promotional upgrade runs for the publication or promotion period specified in the accepted purchase. An upgrade extends the underlying posting period only where the selected Service expressly provides for an extension. Editing an Opportunity does not, by itself, restart its posting or promotion period.

4.14The Company must promptly amend an Opportunity when its material conditions change and withdraw it when the position is filled, recruitment is cancelled or the Opportunity otherwise ceases to be available. Renewal must not be used to keep an unavailable Opportunity visible. Material amendments remain subject to review under Clause 4.8.

5. CANDIDATE POOL

5.1The Company may access the Candidate Pool where it is included in its selected Service Level. The available search, profile-viewing and communication functions are subject to the allowances of that Service Level. The processing and international disclosure of Candidate Information are governed by Section 6.

5.2greentech.training will make a Learner’s profile visible in the Candidate Pool only following the Learner’s express election to participate and authorisation of the information to be displayed. Enrolment in a Course, completion of an assessment or receipt of a certificate does not automatically make a Learner visible to recruiters.

5.3The information displayed for each Candidate depends on the Candidate’s profile, learning activities, visibility choices and the functions available through the Service. Access to a Candidate’s profile does not provide access to their entire LMS account or to learning records that have not been made available for recruitment.

5.4Information supplied by a Candidate is presented on the basis of the Candidate’s representations unless expressly identified as Verified Information. A verification designation applies only to the identified item and the process described for it. Verification of a course result, certificate or document does not establish the accuracy of the Candidate’s entire professional history, eligibility to work or suitability for an Opportunity.

5.5Learning and assessment metrics must be understood in the context of the activity that produced them. Completion rates, assessment scores, processing times and error rates describe performance within particular learning activities and do not provide a complete measure of professional competence. The Company must take account of the stated assessment conditions and limitations when using those metrics and must not present them as equivalent to an external qualification unless that equivalence is expressly established.

5.6Search, filtering, ranking and matching functions may use available Candidate Information and Opportunity requirements to identify potentially relevant profiles. Their outputs support discovery and do not constitute a hiring decision or a determination that a Candidate meets every requirement of an Opportunity. The Company must assess the relevance of a result to its actual recruitment requirements rather than treating the displayed order or score as conclusive.

5.7Private contact details are displayed only where the Candidate has authorised their disclosure. Where those details are not available, the Company may initiate contact through the communication functions included in the Candidate Pool. Access to a profile does not entitle the Company to obtain additional contact details from greentech.training.

5.8A Candidate may accept, decline or leave a recruitment communication unanswered. Profile visibility, a stated interest in employment or a response to an initial message does not commit the Candidate to an interview, further disclosure of information or an Engagement.

5.9A Candidate may amend their profile, restrict the information displayed or withdraw from the Candidate Pool. These changes may affect existing search results, saved profile references and shortlists, and the Company has no entitlement to continued visibility of the affected information. The treatment of recruitment records already independently held by the Company is governed by Section 6.

6. USE AND PROTECTION OF CANDIDATE INFORMATION

6.1Candidate Information is provided for online viewing without a profile-download function. The Company may use that information only to identify, assess and contact Candidates for genuine Opportunities and to administer a resulting recruitment process or Engagement.

6.2From its first access to Candidate Information, the Company acts as an independent controller of the personal data it processes for its own recruitment purposes. It is responsible for its use of that information, communications with Candidates and any recruitment records it creates, stores or shares. greentech.training remains responsible for its own collection, disclosure, storage and security of Candidate Information. Neither party assumes responsibility for processing independently determined by the other, except where required by law or the Standard Contractual Clauses incorporated below.

6.3Each party must comply with the data-protection laws applicable to its own processing. Use of the Service does not, by itself, make an overseas Company subject to German data-protection legislation. The contractual obligations expressly imposed by this Section apply regardless of the Company’s location.

6.4The Company is responsible for establishing the lawful basis required for its recruitment processing and meeting the transparency obligations applicable to that processing. Where privacy information must be provided to a Candidate, the Company must provide it in an accessible form within the required period. A link to its recruitment privacy notice may be used where legally sufficient.

6.5The Company may create recruitment notes and retain information reasonably necessary for the purposes permitted by Clause 6.1. It must not circumvent technical restrictions to download profiles, scrape the Candidate Pool or systematically reproduce its contents. Any Candidate Information recorded by the Company remains subject to this Section, irrespective of how it was recorded. Candidate Information must not be sold, publicly disclosed or used for unrelated marketing.

6.6The Company may disclose relevant Candidate Information to personnel, group entities, professional advisers and service providers only where necessary for the permitted recruitment purpose and lawful under the rules applicable to that disclosure. It must limit the information disclosed and ensure that recipients are subject to appropriate confidentiality and data-protection obligations. Where a provider processes information on its behalf, the Company must ensure that the legally required processor arrangements are in place. Membership of the same corporate group does not itself authorise disclosure or grant access to the Company Account.

6.7Each party must protect Candidate Information within the systems and activities under its control. Access must be limited to authorised persons with a recruitment or service-administration need, using individual credentials and promptly revoked permissions when access is no longer required. Personal data transmitted over public networks must be encrypted using current TLS or equivalent protection. Stored recruitment records and portable devices containing them must be protected by encryption and access controls. Each party must maintain security updates, appropriate malware protection, security-event records, protected backups where required for recovery, and procedures for restoring availability and securely deleting data. Security measures must be reviewed regularly and after material incidents. These measures constitute the parties’ contractual security commitments for Annex II of the Standard Contractual Clauses.

6.8Where greentech.training’s disclosure to the Company constitutes a transfer outside the European Economic Area covered by an applicable European Commission adequacy decision, the parties may rely on that decision. Where the transfer is not covered by such a decision and falls within the scope of Commission Implementing Decision (EU) 2021/914 of 4 June 2021, the parties incorporate and agree to be bound by Module One, controller-to-controller transfers, together with the applicable general provisions of the Standard Contractual Clauses anThe extend nexed to that Decision. Acceptance of these Terms includes acceptance of those clauses without a separate signing process.

6.9For the incorporated Standard Contractual Clauses, optional Clause 7 does not apply, and the optional independent dispute-resolution provision in Clause 11 does not apply. Under Clause 17, Option 1 applies and the governing law is German law. Under Clause 18, disputes between the parties are subject to the courts of Berlin, Germany, without limiting the rights of data subjects under that clause. The competent supervisory authority under Clause 13 and Annex I.C is the Berlin Commissioner for Data Protection and Freedom of Information.

6.10For Annex I.A, greentech.training, as identified in these Terms, is the data exporter and controller providing the Candidate Pool. The Company identified by its ordinary registration details is the data importer and controller using Candidate Information for recruitment. The parties’ addresses and contact details are those stated in these Terms and the Company Account, with the Account Holder serving as the Company’s contact. The electronic acceptance recorded for these Terms constitutes the parties’ execution of the incorporated Standard Contractual Clauses on that date.

6.11For Annex I.B, the data subjects are Candidates participating in the Candidate Pool. The transferred information consists of the profile information made visible to the Company, which may include identity and contact details, professional experience, education, skills, qualifications, course participation, assessment results, learning-performance metrics, availability and recruitment communications. Transfers occur through online access and related communications as the Company uses the recruitment Service. Their purpose is Candidate discovery, assessment, contact and administration of recruitment or an Engagement. Retention is governed by Clause 6.13. Special-category data and criminal-conviction data are not intended to form part of the transfer; if encountered, the Company must exclude them from recruitment records unless their processing is necessary and specifically permitted by applicable law, with access restricted to personnel authorised to handle them.

6.12The Company is responsible for onward disclosures it independently makes, including to its headquarters, subsidiaries, other group entities and service providers. Where the Standard Contractual Clauses apply, those disclosures are subject to their onward-transfer requirements, including Clause 8.7. The parties remain bound by the assessment, public-authority access and suspension obligations in Clauses 14–16. The Standard Contractual Clauses prevail over any conflicting provision of these Terms, including any limitation of liability. They do not authorise a transfer outside their legal scope.

6.13The Company must retain Candidate Information only for as long as necessary for its lawful recruitment purpose. When that purpose ends, it must delete or irreversibly anonymise the information unless continued retention is lawfully justified. Records retained to meet a legal obligation or establish, exercise or defend legal claims must be restricted to that purpose and deleted when the justification expires. Following an Engagement, only information necessary for the employment or service relationship may be retained in the relevant personnel records.

6.14Each party must respond to requests concerning access, correction, deletion, restriction or objection in accordance with the laws and incorporated Standard Contractual Clauses applicable to its processing. Withdrawal from the Candidate Pool does not automatically delete records independently held by the Company. The Company remains responsible for determining whether those records may lawfully be retained and for giving effect to the Candidate’s applicable rights.

6.15Each party must investigate and contain personal-data breaches affecting processing under its responsibility and make legally required notifications to supervisory authorities and affected individuals. The Company must notify greentech.training without undue delay of a breach affecting Candidate Information received through the Service. greentech.training must similarly notify the Company where a breach affects its access or recruitment processing. Notification between the parties does not replace any statutory notification obligation.

6.16greentech.training may restrict or suspend Candidate Pool access where there are reasonable grounds to suspect a material breach of this Section or where continued access would expose Candidate Information to unlawful processing. A serious breach, or a breach not remedied within a reasonable period where remedy is possible, may result in termination of the Company Account. The Company’s obligations concerning information already obtained continue for as long as it or its providers retain that information.

7. RECRUITMENT AND RECRUITMENT FEES

7.1A Recruitment Fee is payable where a qualifying Introduction under Clause 7.2 results in an Engagement within the attribution period specified in Clause 7.4. Viewing a profile, contacting a Candidate or conducting an interview does not, by itself, make the Recruitment Fee payable.

7.2A qualifying Introduction must arise through the Company’s paid Candidate Pool access or another recruitment Service expressly selected on Recruitment Fee terms. The Introduction must contribute to the resulting Engagement, although it need not be the sole recruitment activity leading to it. Subsequent communication outside the Service does not break that connection.

7.3The Company is responsible for the Recruitment Fee where it engages the Candidate itself or refers the Candidate to a parent company, subsidiary, client or other organisation that subsequently engages the Candidate as a result of that referral. Membership of the same corporate group does not, by itself, establish that an Engagement resulted from the Company’s Introduction. The fee obligation under this clause is the Company’s own obligation and does not make the other organisation a party to these Terms.

7.4The attribution period is twelve months from the relevant qualifying Introduction. Repeated profile views, automated recommendations or routine follow-up messages do not restart that period. Cancellation of a Subscription or closure of the Company Account does not shorten an attribution period that has already begun.

7.5The Recruitment Fee is a flat fee at the price displayed to the Company before the relevant Introduction. It is not calculated by reference to the Candidate’s salary, remuneration or the duration of the Engagement. Subsequent pricing changes do not alter the fee applicable to an earlier Introduction. Where several Introductions contribute to the same Engagement, the price attached to the first qualifying Introduction applies.

7.6The Recruitment Fee is separate from Subscription fees unless the accepted pricing expressly includes it. Publishing a free Opportunity and hiring someone solely through their response to that advertisement does not give rise to a Recruitment Fee. This exemption does not extinguish a fee arising from an earlier qualifying Introduction that contributed to the Engagement.

7.7The Recruitment Fee becomes due immediately upon hire and must be paid no later than thirty calendar days afterwards. For this purpose, hire occurs when a binding agreement establishing the Engagement is concluded, even if work is scheduled to begin later. Where that agreement is subject to a condition that must be fulfilled before it takes effect, the fee becomes due when the condition is fulfilled, and the thirty-day payment period begins on that date. A probationary period does not, by itself, postpone payment.

7.8A prior relationship with a Candidate excludes the Recruitment Fee where the Engagement arose independently of the Introduction. An existing active recruitment process or substantive discussions concerning the Engagement may establish that independence. Mere awareness of the Candidate, possession of an old résumé, a social-media connection or inclusion in an inactive database does not, by itself, establish that the Introduction made no contribution to the Engagement.

7.9The Company must not conceal an Engagement or structure it through another organisation, an intermediary or a different contractual description for the purpose of avoiding a Recruitment Fee that would otherwise be payable. Where the conditions for payment under this Section are met, the fee remains payable regardless of those arrangements. This clause does not extend the attribution period or create a fee where the Introduction did not contribute to the Engagement.

7.10Only one Recruitment Fee is payable for the same Engagement. A change in job title, remuneration, working hours or probationary status does not create an additional fee. Any charge for a subsequent Engagement or conversion into a different arrangement applies only where expressly provided in the pricing accepted before the original Introduction.

7.11The Company remains responsible for its recruitment decision, the terms it offers and any qualification, reference, right-to-work or other checks necessary for the intended Engagement. greentech.training may assist with recruitment activities included in the selected Service, but that assistance does not transfer the Company’s responsibilities as employer or engaging organisation.

7.12The later termination or unsuccessful outcome of a valid Engagement does not, by itself, cancel an earned Recruitment Fee. Any expressly agreed refund, replacement or credit entitlement and any mandatory legal rights remain unaffected. Invoicing, payment methods and payment-default provisions are governed by Section 9.

8. COMPANY-TRAINING SERVICES AND WHITE-LABEL ACADEMIES

8.1Company-Training Services comprise Company-Sponsored Enrolments in Public Courses and the provision of a White-Label Academy through the LMS. The selected Service determines the Courses, learning tools, configuration work, participant allowances, reporting functions and access period included in the purchase.

8.2A Company-Sponsored Enrolment provides the designated Learner with access to the selected Public Course under its published delivery conditions. Sponsorship does not convert that Course into a Company-specific programme or include adaptation of its content, timetable or assessments unless those services form part of the purchase.

8.3A White-Label Academy provides a restricted learning environment for the Company’s internal training, onboarding and professional-development activities. Learners enter through the designated academy access route rather than booking through the public Website. greentech.training provides and operates the underlying LMS; the Service does not constitute delivery of a separately owned software system to the Company.

8.4greentech.training will configure the White-Label Academy using the branding, content and learning functions included in the selected Service. Configuration may cover the Company’s visual identity, Course structure, videos, supporting materials, assessments, completion requirements and reporting settings. Custom software development, external-system integrations and production of new learning materials are included only where expressly specified in the accepted Service description.

8.5Where the Service includes development or adaptation of training content, greentech.training will perform that work within the scope purchased. The Company must supply the materials and operational instructions needed for the work through the ordinary Service functions. A delay caused by missing or unusable Company materials extends the affected implementation timetable only to the extent reasonably caused by that delay; it does not excuse unrelated performance failures.

8.6The Company must hold the rights necessary for greentech.training to host, reproduce, format and display the Company Content supplied for its training programme. The Company is responsible for the substantive accuracy of its own procedures, product information and workplace instructions. greentech.training is responsible for its own development work and for implementing the supplied materials in accordance with the selected Service. Ownership and licence provisions are governed by Section 10.

8.7The Company determines which individuals are eligible to enter its White-Label Academy within the participant allowance purchased. It must use the available enrolment and access-management functions to maintain that eligibility and withdraw academy access when an individual is no longer authorised. Withdrawal from the academy does not, by itself, cancel any separate Public Course enrolment held by that Learner.

8.8The Company may access the learning reports included in the selected Service, which may show assigned Courses, participation, progress, assessment results and completion records. Reports must be limited to the Learners and activities covered by the Company’s training programme. Access does not extend to unrelated Courses, private learning activity or other information in a Learner’s LMS account.

8.9The Company must use learning reports for the training and organisational purposes for which they are lawfully provided. It is responsible for any employment assessment or decision it makes using those reports and for meeting the applicable requirements concerning transparency, employee participation and human review. An automated learning score must not be treated as a complete assessment of a Learner’s competence or employment performance.

8.10Where the selected Service includes Digital Twins, their permitted use is limited to the learning, demonstration, simulation or assessment activities included in that Service. A representation based on an identifiable individual may be supplied or used only where the necessary rights, permissions and lawful basis exist. The Company must not use such a representation to impersonate the individual deceptively or attribute unauthorised statements or decisions to them.

8.11A certificate, badge or completion record confirms only the participation, completion or assessment outcome stated in it. It constitutes an accredited qualification, professional licence or authorisation to perform regulated work only where that status is expressly identified. The Company must not describe a completion record as establishing broader competence or legal authorisation than it actually confirms.

8.12greentech.training may maintain and update the LMS and correct learning materials or configurations for which it is responsible, provided that the selected Service’s essential functionality is preserved. The Company must correct its own materials when they become materially inaccurate or unsuitable. Content presenting an immediate legal, security or safety concern may be restricted while the issue is resolved.

8.13Where greentech.training processes White-Label Academy participant information on the Company’s behalf and for purposes determined by the Company, the Company acts as controller and greentech.training acts as processor for that processing. Where greentech.training independently determines the purposes of processing, including its own account administration or delivery of a Public Course, its role is determined by those activities. The applicable processing provisions are set out in Section 11. The controller-to-controller arrangements for the Candidate Pool in Section 6 do not automatically apply to Company training.

8.14Access to the White-Label Academy ends when the purchased access period expires or the Service is validly terminated. The Company must retrieve any reports or materials made available for export before its access ends. The treatment of remaining personal data and records is governed by Section 11, and any continuing content rights are governed by Section 10. Closure of the academy does not, by itself, terminate a Learner’s separately purchased Course access.

9. PRICES AND PAYMENT

9.1The Company must pay the charges applicable to the Services it purchases under Section 1. A function identified as free does not become chargeable merely because the Company uses it. Additional paid functions require selection through the applicable purchase process, and Recruitment Fees arise only in the circumstances specified in Section 7.

9.2Unless expressly stated otherwise, prices quoted to Companies exclude value-added tax and comparable transaction taxes. Applicable taxes will be shown or calculated during the purchase process or on the invoice as legally required. Payments must be made in the agreed currency. The Company bears currency-conversion and transaction charges imposed by its own bank or payment provider.

9.3Subscription fees are payable in advance for each billing period. Unless another commencement date is specified in the accepted purchase, the first billing period begins when the subscribed Service is activated. Subsequent billing periods follow consecutively for as long as the Subscription continues.

9.4One-time purchases, including paid Opportunity publication and Company-Sponsored Enrolments, are payable when the order is accepted unless the purchase process specifies another payment schedule. White-Label Academy configuration, content-development and recurring access charges are payable according to the schedule accepted for that Service. Recruitment Fee due dates and payment deadlines are governed exclusively by Clause 7.7.

9.5The Company must use a payment method made available for the relevant Service and be authorised to use it. Where the Company selects recurring payment, it authorises collection of the agreed Subscription charges at the beginning of each billing period. Payment authorisation does not permit collection of charges that have not otherwise been validly agreed.

9.6Invoices and payment confirmations may be delivered electronically to the registered billing address or made available through the Company Account in accordance with applicable invoicing requirements. The Company must maintain valid payment details and sufficient funds or credit for authorised payments. An unsuccessful payment does not cancel the purchase or constitute cancellation of a Subscription.

9.7A Subscription renews automatically only where automatic renewal forms part of the conditions accepted at purchase. The accepted conditions must specify the billing interval, renewal period and any minimum commitment. Where no earlier cancellation deadline was specified, the Company may prevent renewal by cancelling before the next billing period begins.

9.8The Company may cancel a Subscription through the cancellation function in the Company Account or, if that function is unavailable, through the contact email address provided on the Website. Cancellation takes effect at the end of the current committed period and prevents subsequent renewal. Access continues until that date unless the Service is otherwise validly suspended or terminated. Cancellation of one Subscription does not cancel separately purchased Services.

9.9A change of Service Level takes effect on the date and at the price displayed when the Company confirms the change. Any charge or credit for the remaining billing period must be disclosed before confirmation. A downgrade does not retrospectively reduce charges for a period that has already begun or release the Company from an existing minimum commitment.

9.10Changes to published prices apply to new purchases. A price change does not alter an existing Subscription unless a valid contractual price-adjustment mechanism applies or the Company accepts the new price. Where acceptance is required, silence does not constitute acceptance, and the Company must not be charged the proposed increase without it. Pricing attached to an Introduction remains governed by Section 7.

9.11Where a Service includes a fixed allowance of postings, searches, messages, enrolments or other functions, unused allowances expire at the end of the applicable period unless the accepted Service description provides otherwise. Failure to use an available Service does not, by itself, create a right to a refund or credit.

9.12Cancellation for convenience does not, by itself, entitle the Company to a refund for the remainder of an agreed Subscription period. Refunds for Courses, configuration work or other purchases depend on the accepted cancellation conditions and applicable law. This clause does not exclude rights arising from non-performance, defective performance or valid termination for cause, and it does not permit greentech.training to retain amounts that must legally be repaid.

9.13Promotional prices, discounts and account credits apply only within the scope and validity period stated when they are offered. Any standard price that follows a promotional Subscription period must be disclosed before purchase. A refund is calculated by reference to the amount actually paid for the affected Service, subject to any additional entitlement required by law.

9.14The Company should report an apparent billing error promptly through the ordinary account or contact channels. greentech.training will investigate and correct any established error. A dispute concerning one charge does not suspend payment of unrelated, undisputed charges. Statutory rights of set-off and withholding remain unaffected.

9.15Where the legal conditions for payment default are met, greentech.training may charge statutory default interest and recover collection costs to the extent permitted by law. Before suspending a paid Service for non-payment, greentech.training will ordinarily notify the Company and allow a reasonable period to remedy the failure. Any suspension must be proportionate to the outstanding payment and take account of a substantiated billing dispute. Termination for persistent or material non-payment is governed by Section 13.

9.16A payment reversal or chargeback does not extinguish an underlying payment obligation that remains valid. The Company retains its lawful rights to dispute an unauthorised or incorrect payment. greentech.training may recover charges resulting from an unjustified reversal only to the extent that the Company is legally responsible for them.

10. INTELLECTUAL PROPERTY AND LICENCES

10.1Intellectual-property rights in the Website, LMS, recording and knowledge-extraction tools, software, general Course materials, assessment systems and Digital Twin technology remain with greentech.training or the respective rights holders. The Company receives the rights of use granted under this Section and the selected Service. Payment for access, configuration or content development does not, by itself, transfer rights in the underlying technology.

10.2The Company retains its existing rights in Company Content, branding, business information and materials supplied for the Services. Recordings, interviews, demonstrations and other expert contributions captured through the LMS remain subject to the rights of the contributing expert, the Company and any other relevant rights holder. Capturing or processing those contributions through greentech.training’s tools does not transfer the underlying rights to greentech.training or establish that the Company owns them. General knowledge, facts and professional skills do not become exclusive property merely because they are recorded.

10.3The Company grants greentech.training a non-exclusive licence, without an additional licence fee, to host, reproduce, format, technically adapt and display Company Content to the extent necessary to provide the selected Service. This includes transcription, editing and conversion into training materials where those activities form part of the purchased Service. Company profiles and Opportunities may be displayed publicly through the Website. Materials supplied for a White-Label Academy may be made available only to its authorised participants and persons involved in delivering or administering that Service. Service providers acting for greentech.training may exercise these rights only as necessary to perform their assigned functions.

10.4greentech.training must not sell Company Content, disclose confidential Company materials to another customer or use Company branding to imply an endorsement. Company materials and expert contributions must not be used to train general-purpose models or develop another customer’s solution. Changes to formatting or technical presentation must preserve the substance of the supplied materials. Substantive adaptation is permitted where it forms part of the selected development Service or implements the Company’s instructions.

10.5Before recording an expert or extracting their contributions for training, the Company must establish and document the rights, permissions and lawful basis required for the intended activities in accordance with Annex A, which forms part of these Terms. Existing employment or contributor arrangements may be relied upon only to the extent that they cover those activities. Where they do not, the Company must obtain the necessary additional agreement or authorisation from the expert before the affected activity begins. greentech.training must meet equivalent requirements for experts whom it independently engages. Acceptance of these Terms by the Company does not grant rights belonging to an expert who is not a party to them.

10.6Before creating or using a Digital Twin that reproduces an expert’s face, voice or identity, the Company must obtain the expert’s express, documented authorisation for that reproduction and its intended use. The authorisation must specify the training purpose, permitted audience, duration and whether use may continue after the expert leaves the Company. It must also identify whether the Digital Twin will generate new responses using the expert’s identity. Permission to record an interview or training video is insufficient unless it expressly covers these Digital Twin uses.

10.7The Company is responsible for maintaining the rights, permissions and lawful basis required for its continued use of expert contributions and Digital Twins. It must manage any withdrawal, expiry or limitation of those permissions and ensure that affected use is discontinued or appropriately restricted. greentech.training does not administer or routinely monitor the Company’s arrangements with its experts. Each party remains responsible for its own processing of personal data and for complying with legal requirements applicable to the activities under its control.

10.8greentech.training grants the Company a non-exclusive right to use the functions and materials included in its selected Service for the purchased purpose and access period. Unless a content buyout is included, Company-specific Courses, slides, videos, scripts, assessments and chatbot knowledge content developed by greentech.training are licensed for use within the Company’s White-Label Academy during that period, subject to Clause 10.9. This licence permits access by participants covered by the purchased Service but does not permit resale, public distribution or deployment through another learning system. These limitations do not restrict rights the Company independently holds in its own materials or expert contributions.

10.9Where the selected Service provides downloadable training materials, the Company may retain and use those materials internally for the training purpose for which they were supplied, including after the access period ends, unless a shorter licence period was clearly stated before purchase. Download permission does not, by itself, permit resale, public distribution or access to source code and editable development files. Using greentech.training’s recording or knowledge-extraction tools does not require the Company to add a greentech.training copyright notice or attribution to its own content.

10.10Where a content buyout is expressly included in the Service selected through the ordinary purchase process, full payment of the corresponding fee grants the Company exclusive, worldwide rights of use in the original Company-specific materials created by greentech.training for that purchase. Those rights continue for the duration of the relevant intellectual-property protection, subject to mandatory statutory limitations. They include reproducing, publishing, distributing, translating, editing and adapting the materials; incorporating them into slides, videos, Courses, chatbots and other training formats; and granting third parties rights to undertake those activities. The Company may exercise the purchased rights outside the LMS and after its Subscription or White-Label Academy access ends, without further licence fees payable to greentech.training.

10.11A content buyout includes delivery of the completed materials and the Company-specific recordings, transcripts, scripts and structured chatbot knowledge content produced as deliverables for the purchased Service, in commonly usable formats. greentech.training must preserve those deliverables until they have been made available to the Company with a reasonable opportunity to retrieve them. Editable project files are included only where identified as deliverables before purchase. The buyout does not include the LMS, extraction tools, source code, model architecture, general algorithms or reusable technical components. Where a component owned by greentech.training is embedded in a delivered material, the Company receives a continuing, non-exclusive licence sufficient to exercise its purchased rights in that material.

10.12A content buyout does not include continued hosting, operation, maintenance or technical support for a chatbot, Digital Twin or White-Label Academy. Those functions remain subject to the applicable Service and access period. Delivery of chatbot knowledge content enables the Company to retain and reuse that content but does not guarantee that another system can reproduce the same functionality without configuration or development.

10.13Rights granted under this Section extend only to rights that the granting party holds or is authorised to grant. greentech.training must secure the rights necessary to fulfil any content buyout it sells. A buyout does not transfer an expert’s personal identity, extinguish authorship or moral rights, or enlarge permissions obtained from the Company’s contributors. Where automatically generated material does not attract exclusive intellectual-property protection, greentech.training grants the Company contractual permission to use it within the purchased scope but cannot confer statutory exclusivity against third parties. The restrictions on reuse and disclosure in Clause 10.4 nevertheless continue to apply.

10.14greentech.training may reuse its general methods, templates and technical components, provided that this does not disclose Company confidential information, reproduce protected expert contributions or include original Company-specific materials covered by a buyout. Any third-party licence restriction that materially limits the Company’s intended use, including a required attribution, must be disclosed before purchase. Applicable open-source licences continue to govern the components they cover, and greentech.training remains responsible for securing the rights necessary to provide the agreed Service.

10.15The Company must not reproduce, adapt, distribute, publish or commercially exploit protected materials beyond the rights granted under this Section. It must not remove technical protection measures or obtain source code through unauthorised decompilation or reverse engineering. These restrictions remain subject to mandatory statutory rights and exceptions. Rights concerning Candidate Information are governed by Section 6; this Section grants no additional rights to exploit that information.

10.16The licence granted to greentech.training to use Company Content ends when the relevant publication or Service ends, except as necessary to complete delivery of purchased materials, meet lawful recordkeeping requirements, resolve disputes or complete deletion of backup copies. Retained copies must not be used for new publication or commercial purposes. Personal-data retention remains governed by Sections 6 and 11. Ending the Service does not extinguish the Company’s continuing rights under Clauses 10.9–10.11.

10.17greentech.training may proportionately restrict materials affected by a credible intellectual-property claim while the claim is assessed and must notify the Company of the restriction. Where materials supplied by greentech.training infringe third-party rights, greentech.training must, at its expense and within a reasonable period, obtain the necessary rights or provide a substantially equivalent replacement or modification. Where the claim concerns Company-supplied materials or contributors, the Company is responsible for securing the necessary rights or ensuring that the affected materials are replaced or removed. These measures do not limit either party’s remedies where the agreed Service cannot lawfully be provided.

11. PROCESSING OF COMPANY TRAINING DATA

11.1This Section applies where greentech.training processes personal data on the Company’s behalf for the Company-Training Services described in Section 8. The Company acts as controller and greentech.training acts as processor for those activities. These provisions form the parties’ processing agreement under Article 28 GDPR, where applicable, through acceptance of these Terms without a separate signing process. Candidate Information remains governed by Section 6.

11.2The processing covers participant administration, training delivery, assessment, progress reporting and the preparation and operation of Company-directed training materials and Digital Twins. It involves collecting, recording, organising, storing, analysing, displaying, transmitting and deleting information concerning participating employees, other authorised Learners, contributing experts and training administrators. Depending on the selected Service, that information comprises identity and professional contact details, account identifiers, organisational roles, enrolment and learning records, assessment responses and results, communications, expert recordings, transcripts and contributions. Special-category data, criminal-conviction data and biometric identification are outside the intended scope. Processing continues for the Service period and the period necessary to complete return or deletion under Clause 11.11.

11.3The Company determines the training purposes, participating individuals, permitted access and retention requirements and is responsible for the lawful basis and transparency obligations applicable to those decisions. The expert authorisation requirements in Section 10 and Annex A apply without requiring routine submission of employee agreements to greentech.training. The Company’s selections and recorded actions through the Service constitute documented instructions within the scope of these Terms.

11.4greentech.training must process the data only on the Company’s documented instructions, including instructions concerning international transfers, unless Union or Member State law requires otherwise. In that event, it must inform the Company of the legal requirement before processing unless prohibited by law. It must immediately inform the Company if it considers an instruction to infringe applicable data-protection law and may suspend the affected processing while the issue is resolved.

11.5The security measures in Clause 6.7 apply equally to processing under this Section, with access determined by the relevant training or administration role. greentech.training must ensure that authorised personnel are bound by confidentiality obligations and that access controls separate each Company’s training environment from other customers’ environments.

11.6The Company grants general authorisation for greentech.training to engage subprocessors necessary to deliver the selected Service. greentech.training must make their identities, functions and processing locations available before processing begins and give advance notice of intended additions or replacements, allowing a reasonable opportunity to object on substantiated data-protection grounds. Each subprocessor must be bound by equivalent data-protection obligations, and greentech.training remains responsible to the Company for its performance. If a justified objection cannot be resolved through an alternative arrangement, either party may terminate the affected Service, with a refund of prepaid fees for the unused period.

11.7greentech.training must assist the Company in responding to individuals’ requests by providing appropriate means to locate, export, correct, restrict and delete data processed on its behalf. Requests received directly must be referred to the Company without undue delay unless greentech.training is authorised or legally required to respond itself. The Company determines the response, and greentech.training implements the necessary measures within the systems it controls.

11.8greentech.training must notify the Company without undue delay after becoming aware of a personal-data breach affecting processing under this Section. It must provide available information about the affected data and individuals, likely consequences, corrective measures and a contact for further enquiries, supplying further information as it becomes available. Taking account of the processing and information available to it, greentech.training must assist the Company with security obligations, legally required breach notifications, data-protection impact assessments and prior consultation with supervisory authorities.

11.9greentech.training must provide information necessary to demonstrate compliance with its processor obligations and allow and contribute to audits and inspections by the Company or its appointed auditor. Existing documentation and independent assurance reports may be used where sufficient. Reasonable confidentiality, security and scheduling arrangements may protect other customers and service continuity but must not prevent a necessary audit or regulatory investigation.

11.10greentech.training must establish the legally required safeguards before transferring data processed under this Section outside the European Economic Area, including through overseas subprocessor access or disclosure to an overseas Company. An applicable adequacy decision or another valid transfer mechanism must cover the relevant recipient and processing relationship, together with any necessary supplementary measures. The controller-to-controller Standard Contractual Clauses in Section 6 do not automatically cover these transfers.

11.11When processing on the Company’s behalf ends, greentech.training must, at the Company’s choice, return or securely delete the personal data and delete remaining copies unless Union or Member State law requires retention. The Company may exercise that choice through the administration or support functions. If it makes no choice after a reasonable opportunity to retrieve the data, these Terms instruct greentech.training to delete it. Backup copies awaiting deletion must be isolated from ordinary use and erased through the applicable backup cycle. Legally retained data must be restricted to the purpose requiring retention. These processing obligations continue until return or deletion is complete.

11.12Processing independently determined by greentech.training, including its own billing, legal recordkeeping and administration of Public Courses, is described in its Privacy Statement and falls outside the Company’s instructions under this Section. Records retained after Service termination must be limited to those necessary for a lawful purpose and deleted when that justification expires. Continuing content licences under Section 10 do not independently authorise continued processing of personal data.

12. SERVICE AVAILABILITY AND TECHNICAL USE

12.1greentech.training must operate the Website, LMS and Company-facing functions with reasonable care and skill and provide the functionality included in the selected Service. Any availability commitments or support response times expressly included at purchase apply to that Service. Continuous, interruption-free access is not guaranteed.

12.2greentech.training may temporarily interrupt access for maintenance, updates or repairs necessary to operate the Services. Planned interruptions must be limited in duration and scope and, where reasonably practicable, scheduled to minimise disruption. Where planned maintenance is expected to materially affect access, greentech.training must provide reasonable advance notice through the Website, Company Account or email. Urgent work necessary to address an immediate security or operational risk may begin without advance notice.

12.3The Company is responsible for providing the internet connection, devices and compatible software needed to access the selected Service. Any specific technical requirements materially affecting use must be disclosed before purchase. greentech.training must give reasonable advance notice of subsequent changes requiring the Company to update its technical environment, except where an urgent security measure makes advance notice impracticable.

12.4The Company may report technical faults through the support contact or functions provided with the Service. greentech.training must investigate reported faults and address those within its responsibility within a reasonable period, taking account of their severity and effect on the purchased Service. Support covers faults in the supplied functionality; configuration of the Company’s own equipment, custom development and additional integrations are included only where purchased.

12.5greentech.training may modify technical features to maintain security, compatibility and functionality, provided that the changes do not materially reduce the essential capabilities of an active paid Service. If a legal or technical requirement makes a material reduction unavoidable, greentech.training must explain the change and its effect as soon as reasonably practicable. Where no substantially equivalent alternative can be provided, the Company may terminate the affected Service and receive a refund of prepaid fees for the unused period.

12.6The Company must not introduce malicious code, disrupt servers or networks, bypass technical access restrictions or generate automated activity that materially interferes with the Services. Automated access and integrations may be used only through functions made available for that purpose and within their stated limits. Security testing requires greentech.training’s prior written authorisation.

12.7Where technical activity creates an immediate risk to the security or operation of the Services, greentech.training may temporarily restrict the affected connection or functionality to the extent necessary to contain that risk. It must explain the restriction to the Company as soon as reasonably practicable, unless disclosure is legally prohibited or would compromise containment. Access must be restored when the grounds for the restriction have been resolved. Termination is governed by Section 13.

12.8A failure of a hosting provider, software supplier or other provider engaged by greentech.training does not, by itself, exclude greentech.training’s responsibility for the purchased Service. Where an interruption results from circumstances outside its reasonable control, greentech.training must take reasonable steps to reduce the disruption and restore access. This Section does not exclude the Company’s applicable rights to remedies for unavailable or defective Services.

13. SUSPENSION AND TERMINATION

13.1The Company may request closure of its Company Account through the available account functions or by email. Cancellation of a Subscription and its effective date are governed by Section 9. Closing the Company Account does not, by itself, cancel a separately purchased Company-Training Service or release either party from an existing obligation.

13.2greentech.training may terminate a free Company Account by giving at least thirty days’ notice. For an active paid Service, ordinary termination by greentech.training may take effect only at the end of the current committed period, with at least thirty days’ advance notice. Account closure must not prevent the Company from receiving another paid Service that remains in force.

13.3Either party may terminate an ongoing Service or the account relationship for good cause where, considering the circumstances and both parties’ interests, continuation until its ordinary end cannot reasonably be required. Where the cause is a remediable breach, termination must ordinarily follow an unsuccessful warning or expiry of a reasonable period allowed for remedy. Immediate termination is permitted where the circumstances justify dispensing with that opportunity.

13.4Grounds for action by greentech.training may include material misrepresentation of the Company’s identity or authority, persistent non-payment, serious or repeated misuse of the Services, or conduct that makes continued provision unlawful. The action taken must reflect the seriousness and scope of the issue. A breach affecting one Service does not automatically justify terminating unrelated Services.

13.5The specific grounds for restricting Candidate Pool access, addressing payment default, restricting disputed materials and containing technical risks are set out in Sections 6, 9, 10 and 12 respectively. Any suspension must be limited to the functions and duration reasonably necessary to address its grounds. It must be reviewed when relevant circumstances change and lifted when those grounds no longer apply, unless the affected Service has been validly terminated.

13.6A notice of suspension or termination must identify the affected account or Service, its effective date and the principal reasons for the action, except to the extent that disclosure is prohibited by law or would compromise an investigation or security measure. greentech.training must provide the Company with a contact through which it may contest an apparent error and must review relevant information submitted in response. Any additional notice, explanation or redress requirements imposed by applicable law remain unaffected.

13.7When termination takes effect, access to the terminated Service ends and Company profiles or Opportunities associated solely with that Service may be removed from public view. The treatment of White-Label Academy access is governed by Section 8, continuing content rights by Section 10, and retained personal data by Sections 6 and 11. Termination of the Company’s Services does not, by itself, terminate a Learner’s independently held Course access.

13.8Amounts properly accrued before termination remain payable, and Recruitment Fee attribution continues as provided in Section 7. Payments and refunds are governed by Section 9 and any specific refund right elsewhere in these Terms. Suspension or termination does not automatically make all future fees immediately payable or exclude either party’s entitlement to damages or other applicable remedies.

14. RESPONSIBILITY AND LIMITATION OF LIABILITY

14.1greentech.training provides the LMS and the access, recording, production and administration functions included in the selected Service. Professional subject-matter contributions are supplied by the Company’s employees or other Company-supplied experts for internal training, and by external experts for Public Courses. Providing the technical means to record, present or access those contributions does not constitute independent professional verification or certification of their content by greentech.training.

14.2For internal Company training, the Company is responsible for the accuracy, completeness and currency of content supplied by its employees and other contributors. This includes technical explanations, calculations, operating procedures and safety instructions. For Public Courses, greentech.training must require contributing experts, through their contributor arrangements, to assume responsibility for the professional content they supply. These Terms do not themselves impose obligations on an expert who is not a party to them.

14.3Expert-supplied content is made available in its published form. Unless expressly included in the purchased Service, greentech.training does not undertake independent specialist verification or continuous revision to reflect subsequent changes in legislation, technical standards, equipment, manufacturer instructions or professional practice. The Course description, stated edition and any advertised update commitment determine what is purchased. This provision does not excuse delivery of content that fails to meet that description.

14.4Access to a Course or Digital Twin does not include approval of a particular installation, work procedure or operational decision. Before applying training content in practical work, the Company must arrange verification by an appropriately qualified person against the actual equipment, site conditions, manufacturer instructions and applicable requirements. The Company remains responsible for workplace risk assessments, supervision and authorisation of its personnel.

14.5greentech.training is responsible for correctly performing the production and configuration work it has undertaken. An error already present in Company-supplied source material remains within the Company’s content responsibilities where that material has been reproduced faithfully and specialist verification was not included. An error introduced through greentech.training’s own production work is assessed against its production obligations. A response generated by a Digital Twin is not an expert-approved statement merely because it draws on the expert’s contributions or reproduces their face or voice.

14.6Where liability depends on fault, an undiscoverable technical defect does not establish liability if greentech.training and persons whose conduct is attributable to it exercised the professional care required for the selected Service. That care includes appropriate selection, configuration, testing, maintenance and monitoring, taking account of the intended use and foreseeable risks. Lack of actual knowledge alone is insufficient. Once a defect becomes known or reasonably discoverable, the contractual duties to investigate, correct or contain it continue to apply.

14.7greentech.training’s liability is not subject to a contractual monetary cap for intentional misconduct, gross negligence, fraudulent concealment of a defect, or death, physical injury or damage to health caused by an intentional or negligent breach of duty attributable to it. Mandatory product liability remains unaffected. An expressly assumed guarantee applies according to its stated scope.

14.8For property damage or financial loss caused by ordinary negligence in performing an essential contractual obligation, liability is limited to the loss reasonably foreseeable and typical for the purchased Service when the agreement was concluded. An obligation is essential where its fulfilment is necessary to provide the purchased Service and the Company may ordinarily rely on its performance. This includes providing core purchased functionality, protecting entrusted data and delivering commissioned materials with the agreed usage rights. The fee-based caps do not apply to these claims.

14.9For property damage or financial loss caused by ordinary negligence in performing a non-essential contractual obligation, greentech.training’s aggregate liability is capped at the net fee paid or payable for the affected Course or separately purchased Service. For a claim concerning a recruitment Service charged through a Recruitment Fee, the relevant amount is the Recruitment Fee for the Engagement concerned. Where the same breach affects both a paid Candidate Pool Subscription and that recruitment Service, the cap is the combined total of the relevant Recruitment Fee and the subscription amount calculated under Clause 14.10. Each fee is counted once, and fees for unrelated Courses, Services or Engagements are excluded. These caps cover damages and reimbursement of wasted expenditure, irrespective of the number of claims arising from the affected purchase.

14.10For a recurring Service, the subscription amount used to calculate the cap is the net fee paid or payable for that Service during the contract year in which the breach occurred. A contract year begins on activation and each anniversary of that date. That subscription amount forms a single aggregate limit for claims arising from breaches during the relevant contract year and is not multiplied by the number of Candidates, Engagements or claims. A continuing breach is allocated to the contract year in which it began. For a Service supplied entirely without charge, liability for ordinary negligence concerning non-essential obligations is excluded.

14.11The caps and exclusions do not apply to the liabilities preserved in Clause 14.7, individuals’ rights under applicable data-protection law, liability under the Standard Contractual Clauses incorporated in Section 6, or mandatory contribution rights between controllers and processors. They do not reduce the Company’s entitlement to the return of fees that were not owed or must be refunded.

14.12Where the Company’s own fault contributes to a loss, compensation is reduced according to its contribution under applicable law. This includes damage caused by subsequent alterations to materials, use outside the agreed purpose or unreasonable failure to reduce an identified loss. The Company is not required to create copies of information where downloading or reproduction is prohibited. Neither party may recover compensation twice for the same loss.

14.13Claims remain subject to statutory limitation periods. Where the ordinary German limitation period applies, it is three years from the end of the year in which the claim arose and the claimant knew, or would have known but for gross negligence, the relevant circumstances and the responsible party’s identity. Special statutory periods and rules concerning suspension, recommencement and maximum periods remain applicable. These Terms impose no shorter claim-notification deadline.

14.14The monetary caps govern compensation claims; they do not limit the work greentech.training must perform to fulfil its existing obligations. Duties to correct defective performance, deliver purchased materials and rights, or return or delete data remain enforceable. Rights to price reduction, repayment and termination continue under the relevant provisions of these Terms and applicable law.

15. CHANGES TO THESE TERMS

15.1greentech.training may publish revised Terms for future purchases and registrations. Each version must state its effective date and be available for the Company to read and save before acceptance.

15.2Where greentech.training proposes changes to an existing contractual relationship, it must provide the Company with the revised text, a description of the changes and the proposed effective date by email or a downloadable notice within the Company Account. Changes affecting the Company’s rights or obligations require its express acceptance through the account or purchase process. Silence, continued use or automatic renewal does not, by itself, constitute acceptance.

15.3If the Company does not accept a proposed change, the previously accepted Terms continue to govern the existing relationship. Either party may exercise its termination rights under Section 13. Refusal to accept revised Terms does not, by itself, justify immediate suspension or early termination of a paid Service.

15.4Corrections to spelling, formatting, numbering or broken links may be made without renewed acceptance only where they do not change the meaning or legal effect of a provision. A correction must not be used to introduce a new obligation, extend a licence or reduce an existing right.

15.5Accepted amendments apply from their stated effective date and do not retrospectively alter accrued payment obligations, existing claims or content rights already purchased. Changes to prices and technical functionality remain governed by Sections 9 and 12 respectively. The Standard Contractual Clauses incorporated in Section 6 remain subject to their own amendment requirements.

16. GOVERNING LAW, JURISDICTION AND FINAL PROVISIONS

16.1These Terms and the contracts concluded under them are governed by German law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Mandatory legal provisions that apply irrespective of the chosen law remain unaffected.

16.2The courts of Berlin, Germany, have exclusive jurisdiction over disputes between greentech.training and the Company where a jurisdiction agreement is permitted under Section 38 of the German Code of Civil Procedure or applicable international jurisdiction rules. Where those requirements are not satisfied, jurisdiction is determined by the applicable statutory rules. Mandatory exclusive jurisdiction takes precedence.

16.3The governing-law and jurisdiction provisions applicable to the Standard Contractual Clauses remain those specified in Section 6. Nothing in this Section restricts the rights of individuals to bring proceedings or complaints before courts or supervisory authorities available to them under those clauses or applicable data-protection law.

16.4If a provision of these Terms is invalid or has not become part of the agreement, the remaining provisions continue to apply. The resulting gap is governed by the applicable statutory provisions, rather than an automatic replacement with a provision having the closest commercial effect. This is subject to Section 306(3) of the German Civil Code where maintaining the remaining agreement would cause unreasonable hardship to a party.

16.5A party’s delay in exercising a contractual right does not, by itself, waive that right. Any waiver is limited to the matter to which it relates. Statutory limitation periods and other legally applicable deadlines remain unaffected. ________________ ________________ ________________ ________________ ________________ ________________

ANNEX A. EXPERT CONTRIBUTIONS AND DIGITAL TWIN AUTHORISATION

A.1This Annex establishes the arrangements the Company must maintain when an employee or other expert contributes knowledge, recordings or materials for Company training through the Services. It covers recorded interviews, demonstrations, transcription, knowledge extraction and the creation of slides, videos, chatbot knowledge content and Digital Twins. It does not itself grant rights on behalf of an expert.

A.2Before capture begins, the Company must document the contributing expert, the subject matter, the materials to be collected and the intended training purpose. The expert must receive an understandable explanation of how their contributions will be captured, processed and presented, who may access the resulting materials and whether use is intended to continue after their employment or engagement ends.

A.3The Company must establish which rights it already holds and obtain any further rights required from the expert or another rights holder. The documented arrangement must specify the permitted reproduction, editing, translation, adaptation and incorporation of contributions into training materials or chatbot knowledge content. It must identify the authorised audience, duration and territory of use, whether rights are exclusive or non-exclusive, and whether external distribution or commercial licensing is permitted. Any agreed remuneration and attribution arrangements must be recorded, subject to mandatory author rights.

A.4The rights obtained must permit greentech.training and its service providers to process the contributions on the Company’s behalf for the selected Service. Permission to create internal training materials must not be treated as permission for public advertising, resale, general-purpose model training or unrelated use. Any broader intended use must be covered by the relevant rights and authorisations before it begins.

A.5The Company must distinguish permission to use recorded contributions from permission to simulate the expert’s identity. Before creating a synthetic voice, likeness or persona, it must obtain a specific, documented authorisation describing the characteristics to be reproduced, the permitted subjects and audience, the duration of use and whether the system will generate new responses. The expert must be informed that generated responses may differ from statements they actually made. Participation in an ordinary video recording must not be treated as authorisation for a synthetic representation.

A.6The Company must establish the lawful basis for processing the expert’s personal data and provide the required privacy information before collection. That information must explain the processing purposes, recipients and service providers, relevant international transfers, retention arrangements and applicable rights. Where consent is relied upon, it must be specific, informed and freely given, with a practical means of withdrawal. A content licence or buyout must not be presented as an irrevocable waiver of data-protection rights.

A.7The Company must maintain a recording and knowledge-capture protocol that limits collection to the agreed professional subject matter and enables the expert to identify confidential, inaccurate or out-of-scope information. Private communications, credentials and unrelated personal information must be excluded. The Company must complete any legally required employee-representative consultation or approval before introducing the relevant system.

A.8Before release, the Company must arrange a substantive review of the resulting training content and give the expert a reasonable opportunity to identify material misrepresentation of their contributions or identity. The Company must appoint a person responsible for correcting and updating the content. A Digital Twin must be clearly identified to its users as a digital or AI-generated representation, and generated responses must not be presented as current personal statements, decisions or endorsements of the expert.

A.9The Company must document how long source recordings, transcripts, derived training materials and identity representations will be retained or used. The arrangements must explain what happens when the expert leaves, an authorisation expires or consent is withdrawn. Withdrawal of consent does not retrospectively invalidate processing lawfully undertaken before withdrawal, but future processing dependent on that consent must cease. Materials may continue to be used only where the necessary content rights and lawful basis remain in place; removing a name alone does not necessarily make material anonymous.

A.10The Company must retain evidence of the applicable rights, authorisations and information supplied to the expert, together with subsequent changes, for as long as necessary to demonstrate permitted use. Routine submission of those records to greentech.training is not required. The Company must nevertheless be able to substantiate its authority where a specific complaint or credible rights concern arises, without disclosing unrelated employee information.

A.11A content buyout under Section 10 covers the rights supplied by greentech.training and does not replace the Company’s arrangements with its experts. No buyout transfers ownership of a person’s identity, general professional knowledge or skills, or overrides statutory rights. The Company remains responsible for ensuring that its intended use of the purchased materials falls within the permissions obtained from its contributors.